Safety Guidelines
ZeroFee.gg connects buyers and sellers directly with 0% commission. Your safety depends on smart choices — follow these rules every trade.
Open P2P Marketplace — Trade at Your Own Risk
We do not process payments, hold funds, verify identities, or guarantee deliveries. Premium subscriptions and donations support the platform — they are not transaction insurance. Read Buyer Protection for the full picture.
ZeroFee Discord Community
Official server for Trust Check, safety tips, and seller verification — not for deal chat.
- Run /trust before you pay
- Sellers: link your account for Verified Seller roles
Platform Safety Systems — How We Help Stop Fraud
ZeroFee.gg is an open P2P marketplace — we never hold your payment. Even so, we run active safety layers to warn buyers early, surface risky sellers, and help stop repeat fraud before money leaves your account.
Live Chat Risk Warnings
While you message a seller, our systems analyze the conversation and show real-time alerts at the top of chat when something looks risky.
- ✓Warnings if the seller has multiple pending reports from other buyers
- ✓Alerts when messages use common off-platform payment scam phrases
- ✓Notices for low trust scores, flagged accounts, or weak review history
- ✓Extra caution prompts on high-risk chats before you pay
- ✓All negotiation stays on-platform so logs can be reviewed if you report
Report & Evidence System
One-click reporting from chat, listings, or profiles — with optional compressed screenshot evidence for moderators.
- ✓Report types: scam, fake listing, harassment, payment issue, prohibited items, and more
- ✓Attach up to 3 screenshots per report (auto-compressed to save storage and limit abuse)
- ✓Rate limits prevent report spam (5 reports per hour per account)
- ✓Reports must be tied to a real chat, listing, or order — random reports are blocked
- ✓Pending reports do not lower seller trust; only admin-confirmed reports count
- ✓Admins can Dismiss false reports so the seller score is restored
- ✓Accounts with repeated dismissed reports may lose the ability to file new ones
- ✓Priority queue for moderators; urgent fraud can also be emailed to support@zerofee.gg
- ✓Reported accounts may be suspended or permanently banned after review
- ✓Reported sellers receive a security notice — reporter identity is never revealed
Order Tracking & Dispute Signals
Structured order steps inside chat so both sides see payment and delivery progress.
- ✓Order status updates posted in chat (e.g. Payment Sent, Delivered, Disputed)
- ✓Buyers can mark an order as Disputed; sellers are notified immediately
- ✓Prior disputed or cancelled orders with the same user raise risk warnings in chat
- ✓Order history supports evidence if you contact your payment provider
Trust Signals & Moderation
Reputation data and automated checks help you decide before paying.
- ✓Seller ratings, reviews, sales count, response time, and badges (Verified, Trusted, Premium)
- ✓Automated message moderation scoring on platform chat
- ✓Seller trust scores reflect confirmed reports and disputes — not unverified claims
- ✓Listings and accounts can be removed for policy violations
- ✓Built-in Help Assistant answers safety questions instantly from our knowledge base
Anti-Abuse & Platform Limits
Rate limits and monitoring reduce spam, flooding, and coordinated attacks.
- ✓API and action rate limits (messages, reports, listings, uploads)
- ✓Evidence uploads capped in size and count per report
- ✓Accounts with excessive false reporting may be flagged
- ✓Chat logs preserved for moderation and lawful requests
Important — What Safety Tools Do NOT Do
- • We do not process, hold, or refund P2P payments
- • Warnings do not automatically block a seller or cancel a trade
- • We do not verify every item or identity before listing
- • No safety feature replaces PayPal G&S, card chargebacks, or your own due diligence
These tools reduce risk; they do not guarantee a safe trade, recover funds, or replace your own judgment. Always verify sellers and use payment methods with buyer protection.
Do
- Verify seller ratings, reviews, sales history, and account age before buying
- Use PayPal Goods & Services or credit cards — never Friends & Family for purchases
- Keep all negotiation and agreements on ZeroFee.gg chat
- Take screenshots of payment confirmations and delivery proof
- Verify items immediately after delivery; change passwords on new accounts
- Start with smaller purchases when dealing with new sellers
- Read the full listing description and ask questions before paying
- Report suspicious listings or users immediately — attach screenshots when possible
- Read yellow/orange chat warnings before sending payment
- Check that items comply with the game's official terms of service
- Use your payment provider's dispute process if something goes wrong
Don't
- Pay with irreversible methods (crypto, wire, gift cards) unless you fully trust the seller
- Use PayPal Friends & Family — you lose buyer protection
- Share passwords, 2FA codes, or personal ID documents in chat
- Move payment discussions to external apps without keeping records
- Pay before agreeing on exact delivery steps and timeline
- Ignore prices far below market — often scams
- Buy high-value items from brand-new accounts with no reviews
- Assume Premium or Trusted badges guarantee a safe transaction
- List or buy items that violate game publisher rules or our Prohibited Items policy
- Expect ZeroFee.gg to refund P2P payments — we never hold your money
Scam Red Flags
- •Seller pressures you to pay quickly or off-platform
- •Price is unrealistically low for the item's value
- •Seller refuses platform chat or proof requests
- •Request to use Friends & Family, crypto, or gift cards only
- •New account selling expensive accounts or rare items
- •Copy-pasted descriptions across many unrelated games
Verify Sellers
Ratings, reviews, badges, and sales count — not just price.
Protected Payments
PayPal G&S and cards give you dispute options.
Stay On-Platform
Chat logs help if you need to report or dispute.
Game Publisher Rules
Many games restrict account transfers, boosting, or RMT. You are responsible for following each game's terms. Publishers may ban accounts regardless of where the trade happened. ZeroFee.gg is not affiliated with any game company and cannot reverse publisher decisions.
IP & Game Publisher Policy →If Something Goes Wrong
- Report the user on their profile or listing
- Contact your payment provider for chargeback (if applicable)
- Keep all on-platform chat evidence
- Email support@zerofee.gg for urgent fraud
ZeroFee cannot recover P2P funds. See Dispute Resolution.