Dispute Resolution

1. Platform Neutrality

ZeroFee.gg maintains strict neutrality:

• We do NOT take sides in buyer-seller disputes
• We do NOT mediate, arbitrate, or judge disputes
• We do NOT force refunds, deliveries, or compensation
• We do NOT have access to payment transactions or item delivery
• We do NOT verify claims made by either party

Our role is limited to:

• Providing chat/messaging with automated risk warnings for buyers
• Allowing users to report suspicious behavior with screenshot evidence
• Tracking order status (including Disputed) inside chat with notifications
• Suspending or banning accounts that violate policies
• Preserving chat logs for potential legal proceedings

See Platform Safety Systems for a full list of buyer protection tools. They inform and warn — they do not arbitrate P2P payment disputes.

2. Step 1: Direct Communication

Before any escalation, parties MUST attempt direct resolution:

3. Step 2: Payment Provider Dispute

If direct communication fails, use your payment provider's dispute process:

4. Step 3: Report to Platform

While we don't resolve disputes, reporting helps protect other users:

• Click "Report" on the user's profile or listing
• Provide detailed description and evidence
• We will review and may suspend/ban the account
• We preserve records for potential legal use

Note: Reporting does NOT result in refunds or compensation. It only helps us remove bad actors from the platform.

5. Step 4: Legal Action

For significant fraud or disputes:

• File a police report with local law enforcement
• Contact cybercrime authorities if applicable
• Consider small claims court for recoverable amounts
• Consult a lawyer for significant losses

ZeroFee.gg will cooperate with valid legal requests and provide preserved records when required by law.

6. Class Action Waiver

7. Contact