Question 1

Reputation Pass

Accepted Answer

Reputation Pass lets sellers who already sell on Discord, G2G, Telegram, PlayerAuctions, and similar platforms submit proof for manual review. Approved sellers get a Rep Pass badge (Starter, Pro, or Elite), extra listing slots, search boost, and optional Trust link perks. External sales shown are seller-reported estimates — not ZeroFee transactions. ZeroFee reviews evidence but does not guarantee third-party marketplace activity. Apply at Seller → Reputation Pass.

Question 2

Trust Check

Accepted Answer

Trust Check (/trust) shows automated trust signals for a seller or store — ratings, sales, badges, response patterns, and risk flags. It is an informational tool built from platform data, not a guarantee that a trade is safe or that ZeroFee endorses the seller. Always verify the listing, use protected payments (PayPal G&S, cards), and keep chat on-platform. Sellers can share their Trust link after Reputation Pass approval.

Question 3

Seller badges

Accepted Answer

Badges help buyers spot reliable sellers. Email confirmation is required to sell but is not shown as a trust badge. Reputation Pass = reviewed proof of selling on Discord, G2G, Telegram, etc. Premium = paid visibility. Trusted and Popular are earned from real ZeroFee sales and reviews — they cannot be bought. Full guide: /support/seller-badges. Sellers track progress at Seller → Badges.

Question 4

What is ZeroFee.gg?

Accepted Answer

ZeroFee.gg is an open peer-to-peer gaming marketplace. We connect buyers and sellers directly with 0% commission on sales. We do not process payments or hold money — all deals happen between users.

Question 5

How to buy?

Accepted Answer

1) Browse or search listings. 2) Open a listing and message the seller in chat. 3) Agree on price and pay the seller directly (PayPal G&S, card, etc.). 4) Receive the item and verify it immediately. 5) Leave an honest review.

Question 6

Does ZeroFee hold money?

Accepted Answer

No. ZeroFee.gg never touches, processes, or holds your money. Payments go directly from buyer to seller. Choose methods with buyer protection — PayPal Goods & Services and credit cards are strongly recommended.

Question 7

Is it safe?

Accepted Answer

ZeroFee is an open P2P marketplace — we don't hold payments, but we run active safety layers: live chat risk warnings (e.g. multiple pending reports, scam-language alerts), one-click reports with screenshot evidence, order dispute signals, trust scores, and moderation. These tools warn you early — they don't guarantee a trade or refund money. Always check seller ratings, use PayPal G&S or cards, keep chat on-platform, and verify delivery before you pay.

Question 8

I was scammed

Accepted Answer

1) Report the user via the Report button on their profile or listing. 2) Contact your payment provider for a chargeback (PayPal G&S, card). 3) Keep all chat logs on-platform. Note: ZeroFee cannot recover funds — we never held the payment.

Question 9

How to sell?

Accepted Answer

Register as a seller, go to Seller → Create Listing, add title, description, images, price, game, and category. Set your payment methods in Seller Settings. When buyers message you, arrange payment and delivery directly. You keep 100% — 0% commission.

Question 10

Contact support

Accepted Answer

This assistant answers common questions instantly. For anything else, email us at support@zerofee.gg. We typically respond within 1–2 business days.

Question 11

Is it free?

Accepted Answer

Buying is completely free. Selling is free on the Free Plan (up to 5 active listings). Optional Premium subscriptions give sellers more listings, analytics, and visibility — still with 0% commission on every sale.

Question 12

Message seller

Accepted Answer

Open any listing and click Message Seller. All negotiation should stay on-platform so you have a record if something goes wrong. Never move to external chat for payment details without caution.

Question 13

Safe payment?

Accepted Answer

Use PayPal Goods & Services or credit cards — they offer dispute options. Avoid Friends & Family, irreversible crypto, or gift cards unless you fully trust the seller. Never pay outside the agreed method before delivery is confirmed.

Question 14

How does ZeroFee protect buyers?

Accepted Answer

We use layered buyer protection: (1) Live chat risk warnings — alerts for multiple pending reports, scam payment language, low trust, and flagged accounts. (2) Reports with optional compressed screenshots, rate limits, and moderator review. (3) Order status in chat including Disputed signals and seller notifications. (4) Trust signals — ratings, badges, reviews, and automated message checks. These reduce theft risk but don't replace payment-provider protection or your own verification. See Buyer Protection for the full list.

Question 15

Order status

Accepted Answer

In chat: Negotiating → Buyer pays seller directly → Seller confirms payment → Seller delivers → Buyer reviews → Completed. Each step has buttons in the chat for sellers. Keep all steps documented in-platform.

Question 16

Game publisher complaint

Accepted Answer

No. ZeroFee.gg is independent and not affiliated with any game publisher. Game names are used descriptively only. Users must follow each game's terms. Rights holders can report infringing listings via support@zerofee.gg. We may remove content upon valid notice.

Question 17

Seller order buttons

Accepted Answer

In Seller Messages, each order has action buttons: Send Payment Methods → buyer pays you directly → Confirm Payment → Deliver Item → buyer leaves review. Use these steps so both sides share a clear timeline. Never mark delivered before the buyer received the item.

Question 18

How to register?

Accepted Answer

Click Sign Up, enter your email and password, and verify your email from the link we send. No ID verification or KYC is required. You can browse immediately; selling and some account actions work best after email verification.

Question 19

Report user

Accepted Answer

Use the Report button on a listing, profile, or in chat. Choose the report type and add details. Our moderation team reviews reports. For urgent fraud, also email support@zerofee.gg with evidence.

Question 20

Listing limit

Accepted Answer

Free Plan: up to 5 active listings. Premium Monthly and Yearly plans allow more listings plus featured placement, analytics, and badges. All plans keep 0% commission on sales.

Question 21

Dispute order

Accepted Answer

First message the seller in chat. If unresolved, report the user and contact your payment provider. See our Dispute Resolution policy for the full process. ZeroFee moderates reports but cannot force refunds.

Question 22

Premium plans

Accepted Answer

Optional seller plans: Premium Monthly ($9.99/mo) and Premium Yearly ($99.99/yr). More listings, featured slots, analytics, and search boost — still 0% commission on all P2P sales. 7-day money-back guarantee. Subscriptions are platform tools only, not transaction insurance.

Question 23

Search listings

Accepted Answer

Use the search bar on the homepage or visit Browse (/search). Filter by category, game, price, and sort order. Smart search suggests games, categories, and listings as you type.

Question 24

DMCA notice

Accepted Answer

Send a complete DMCA notice to support@zerofee.gg including your signature, identification of the copyrighted work, exact URLs on ZeroFee.gg, your contact info, and statements required under 17 U.S.C. § 512(c)(3). Affected users may submit counter-notifications. See our full DMCA Copyright Policy for the checklist and process.

Question 25

Premium buyer protection?

Accepted Answer

No. Premium unlocks seller tools (more listings, featured slots, analytics) only. It does not provide escrow, buyer protection, or refunds for P2P marketplace deals. All trades remain direct between users at your own risk.

Question 26

Verify email

Accepted Answer

After sign-up, check your inbox for a verification link. You can still browse, but some actions may prompt you to verify first. On the login page, use Resend verification if the email expired or never arrived — also check spam. Links expire for security.

Question 27

Forgot password

Accepted Answer

On the login page, click Forgot password and enter your email. You'll receive a reset link if the account exists. OAuth-only accounts (Google/Discord) should sign in with that provider instead.

Question 28

My purchases

Accepted Answer

Go to Buyer → Purchases to see every order, status (Pending, Paid, Delivered, Completed, Disputed), and quick links back to chat. Filter by status to find active deals or completed trades.

Question 29

Chargeback

Accepted Answer

If a seller didn't deliver: 1) Message them on-platform and mark the order Disputed in chat if needed. 2) Report the user with screenshots. 3) Open a dispute with your payment provider — PayPal Goods & Services or your card issuer — using chat logs and proof. ZeroFee cannot reverse direct P2P payments.

Question 30

Review requirements

Accepted Answer

Reviews open only after the order is Completed. Your account must be at least 3 days old, wait 24 hours after completion, and both buyer and seller must have exchanged real chat messages about the order. Fake or suspicious reviews may be saved but excluded from public ratings.

Question 31

Listing tips

Accepted Answer

Use a clear title, honest description, sharp screenshots, correct game/category, and realistic delivery time. State what's included and excluded. Add payment methods before publishing. Listings with complete specs and images get more views and fewer disputes.

Question 32

Listing rejected

Accepted Answer

New or edited listings may enter Under Review while automated checks run. If rejected, read the reason on Seller → Listings, fix the title/description/images, and resubmit. Prohibited content, scam phrases, or stolen-item claims cause removal. Appeal via Report or email support with listing ID.

Question 33

KYC required?

Accepted Answer

No. ZeroFee.gg does not require ID verification, KYC, or address proof to buy or sell. Seller verification badges are optional trust signals, not mandatory identity checks.

Question 34

Payment methods settings

Accepted Answer

Go to Seller → Settings → Payment Methods. Pick your country to see international methods (PayPal, Wise, bank transfer, crypto, etc.) plus local wallets where available. Add a custom method for anything else — name it clearly (e.g. PIX, UPI, regional bank app). Brand icons appear on your profile and in chat. Buyers still pay you directly — ZeroFee never holds funds.

Question 35

Leave review

Accepted Answer

After a completed order, leave a review from chat or Buyer → Reviews. Reviews require a completed order, minimum account age, real chat activity, and a short wait after delivery. Honest reviews build seller reputation — sellers can respond publicly.

Question 36

Premium refund

Accepted Answer

Yes — within 7 days of purchase. Email support@zerofee.gg with your account email and purchase date. After 7 days, subscriptions are non-refundable but you can cancel anytime to stop future billing.

Question 37

Prohibited items

Accepted Answer

Hacked accounts, cheats/exploits, stolen goods, and illegal items are banned. See the full Prohibited Items policy. Listings violating rules are removed and accounts may be suspended.

Question 38

Donate

Accepted Answer

Donations are optional tips to fund servers and development — separate from marketplace trades. Optional donor wall display. No listing boosts or seller perks from donating. Generally non-refundable except duplicate charges.

Question 39

Refund policy

Accepted Answer

ZeroFee does not process marketplace transaction refunds — payments are direct between users. For Premium subscriptions, refunds are available within 7 days via support@zerofee.gg. For purchase disputes, contact your payment provider.

Question 40

Google login

Accepted Answer

Use Continue with Google or Discord on the login/register pages. Your marketplace profile is created automatically. To add a password later, link email in account settings. Discord linking also unlocks community features and optional seller verification paths.

Question 41

Delete account

Accepted Answer

Buyer or Seller → Settings → Account → Delete account. Active orders and open disputes should be resolved first. Deletion is permanent. You can export your data from Settings before deleting.

Question 42

Vacation mode

Accepted Answer

Seller → Settings → Vacation Mode hides your listings while you're away and can send an auto-reply in chat. Reactivate anytime. Different from inactivity auto-pause (see inactive listings help).

Question 43

Listings paused

Accepted Answer

If you don't visit for a long time, active listings may auto-pause so buyers don't message an absent seller. You'll see a banner on Seller → Listings — click Reactivate all or resume each listing manually.

Question 44

Seller dashboard

Accepted Answer

Seller → Dashboard shows active listings, recent orders, messages, rating snapshot, and quick links to create listings or upgrade Premium. Use it as your daily starting point.

Question 45

Link Discord

Accepted Answer

Seller or Buyer Settings → Discord Connect. Linking helps with community roles, optional seller verification, and Trust Check bot lookups. See Discord Community page for server invite and bot commands.

Question 46

Discord server

Accepted Answer

Join our Discord for updates, seller networking, and the Trust Check bot. Use bot commands to look up sellers and get safety tips. Not a replacement for on-platform chat — always complete trades through ZeroFee messages when possible.

Question 47

Account banned

Accepted Answer

If your account is suspended or banned, you'll see a notice when signing in. Serious policy violations may be permanent. Email support@zerofee.gg with your account email if you believe it's a mistake — include any relevant context. Do not create evasion accounts.

Question 48

Help assistant

Accepted Answer

Tap the Help button (bottom-right on most pages) to search our knowledge base instantly — buying, selling, payments, badges, Premium, and policies. For account-specific issues, email support.

Question 49

Currency

Accepted Answer

Listings are stored in USD. You can switch display currency in the header — prices convert using live exchange rates for browsing only. Actual payment is arranged directly with the seller in whatever method you agree on.

Question 50

Featured listing

Accepted Answer

Premium sellers can feature listings for extra visibility on Browse and search. Featured slots are limited and rotate. Manage featuring from Seller → Listings.

Question 51

Seller rating

Accepted Answer

Ratings come from verified purchase reviews. Recent reviews weigh more. Reviews flagged for fraud may be excluded. Sellers can respond to reviews publicly.

Question 52

Frequently Asked Questions

Getting Started(2)

Buying(4)

Selling(10)

Orders(6)

Payments(3)

Safety(5)

Trust(4)

Premium(4)

Account(8)

Marketplace(3)

Community(2)

Legal(3)

Support(2)